Terms and Conditions

Delivery of the goods is via a courier company during business hours. Please note that delivery will require a signature. If you want to provide special delivery requests these can be done when you are on the confirm order page. On rare occasions a product you have ordered may be out of stock and if this occurs we will contact you by email to discuss whether you want an alternative product or a refund.

Our products have each been made by skilled craftsmen and are hand chosen by us to meet our high quality standards. However, if the product does not meet your expectations then we will happily refund or exchange. You must contact us at support@easterninfluence.co.uk to tell us you will be returning the goods and we will provide the delivery address. All returned goods must be in an unused condition and packaged in a similar manner to which it was sent. The cost of return delivery is at the customer's expense unless the product is defective in which case we will refund the return delivery cost. All items must be returned within 14 days of purchase.

As the majority of our products are handmade with natural products, we cannot guarantee the dimensions and colour are exactly the same as those mentioned and displayed on the product page. There may be a very slight change due to the individual crafting process.